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Privacy Policy

Last updated 10 October, 2019

We are committed to protecting our customers’ personal information and to complying with our obligations under the Privacy Act 1993. This privacy policy has been written to help you understand how we collect, use, disclose and protect your personal information when visiting our website (Website) or otherwise using our products and services.

By providing us with your personal information, including by accessing the Website, using our products and services or otherwise engaging with us, you acknowledge that you have read and understood this privacy policy and consent to our use of your personal information in accordance with the terms set out in this policy (as amended from time to time).

The terms “we”, “us” and “our” are a reference to Liquid Financial Solutions Ltd (Trading as Liquid). References to “you” and “your” are a reference to you.

This privacy policy covers the following topics:

  1. Collection and use of personal information
  2. Disclosure of information
  3. How we protect your information
  4. Cookies
  5. Accessing your information
  6. How long we hold your information
  7. Changes to this policy
  8. How to get in touch with us

Personal information collection and use

We collect and use personal information provided by you through your use of the Website and when you apply for and access our products and services. If you choose not to provide personal information to us on request, this may mean we are unable to provide services to you, or it may affect the quality of those services.

We may collect personal information about you through third party service providers, where you have agreed to the release of such personal information to us.

We will not otherwise collect any personal information about you unless we have your permission, or you knowingly give us the information.

The type of personal information that we collect will depend on the purpose for which it is collected, but may include:

  1. Contact information, such as your name, address, phone number, email address.
  2. Documentation required to verify your identity, such as a passport or drivers licence.
  3. Financial information, such as your statement of position, IRD number, tax status, income sources and value.
  4. Security information, such as your residential property, vehicle details and personal assets.
  5. Employment information, such as your current employer, position, and work history.
  6. Bureau information, such as credit history, anti-money laundering and financial terrorism information.

We may use your personal information in the following ways:

  1. To confirm your identity, contact details, employment, and tax status.
  2. We collect financial information (incomes, expenses, debts) to help us assess your creditworthiness to borrow or otherwise to provide you with our services.
  3. Communication between you and us related to our products and services.
  4. For the purpose of informing you about our other products and services from time to time (subject to your consent).
  5. To assist us in developing and improving our services.
  6. To enforce our rights where necessary, in accordance with any contract or other terms and conditions to which you are subject.
  7. If you provide content to us (such as comments or reviews), to publish that content on our Website.
  8. To perform statistical analysis of customer behaviour and use of our Website.
  9. To comply with our legal obligations, including customer due diligence requirements under the Anti-Money Laundering and Countering Financing of Terrorism Act 2012.

Disclosure of personal information

We may disclose information about you (including your identity) to a third party for the following purposes:

  1. Carrying out identity checks.
  2. Providing our services to you.
  3. Enabling a third party to provide services to us or to you.
  4. Providing investors, or prospective investors, with sufficient information to undertake due diligence of your loan and for them to comply with any regulatory or legislative requirements as a lender under the Platform.
  5. Conducting legal proceedings or other investigations.
  6. As otherwise permitted or required by law.

These third parties may include:

  1. Our professional advisors and consultants.
  2. Third party service providers required for the running of business (such as IT service providers or email management platforms).
  3. Government agencies and regulators.
  4. Financial institutions.

We generally hold your information in New Zealand. However, certain personal information may be transferred and/or stored outside of New Zealand by our third party service providers. Where personal information is transferred outside of New Zealand we will ensure that such third party is subject to comparable privacy laws to New Zealand or is required to protect the personal information in a way that is comparable to New Zealand’s privacy laws.

How we protect your information

Any information captured online is stored on a secure server and in a secured database managed by a third party. Physical(“hardcopy”) information is stored onsite and our building has a monitored alarm. Please be advised,however, that while we strive to do everything reasonably possible to protect your personal information

and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us and we are not responsible for the theft, destruction, or inadvertent disclosure of your personal information where our security measures have been breached. Any transmission of personal information is conducted at your own risk.


Information may also be collected through the use of cookies to record your visit to the Website. All information collected via cookies will be held by us. This information will not be made available to any third party in a manner that enables you to be identified. If you do not wish to allow cookies you may change your browser settings to disable cookies. However, if you disable cookies some parts of the Website may not function properly.

Accessing your information

You may request access to the personal information we hold about you by emailing us at

You may also request us to correct the personal information we hold about you by emailing us at If we are not willing to correct errors that you have identified in your personal information,you may request that we take reasonable steps to attach a statement to the personal information noting the correction request.

How long we hold your information for

We will keep your personal information only for as long as necessary to achieve the purpose we collected it for and in all cases for such periods as we are required to in order to comply with any relevant legislation or regulations.

Changes to this policy

We reserve the right to modify or amend this privacy policy from time to time for any reason. Any changes will apply from the date we post the updated privacy policy on the Website. If we make any significant changes, we will provide you with reasonable notice of such changes through the Website or via other means such as email. By using our services and/or accessing the Website after such notice period, you will be deemed to have accepted the updates to this privacy policy. If you do not agree to any change, you must immediately notify us and stop using our services and accessing our Website.

Third party websites

The Website may contain links or references to certain third party websites or material. Information collected by such third parties is governed by that third party’s privacy practices or policies. We accept no responsibility or liability for any third party practices or policies.

How to get in touch with us

If you have any questions on this privacy policy or on any personal information we have collected, you can contact us at PO Box 331174, Takapuna, Auckland 0740, at or by calling us on 0800 54 7843.